PaybyPlateMa is the name of Massachusetts’s electronic toll payment method. This method is meant to make it easier for drivers to pay tolls by getting rid of the need to use cash.
PaybyPlateMa records tolls by taking pictures of cars and license plates using photography technology. The registered account holders are then billed for these transactions, or if needed, the RMV or DMV is used to find car owners so that bills can be sent to them.
This easy-to-use and effective toll program is run by the Massachusetts Department of Transportation. It includes important routes like the Tobin Memorial Bridge, Sumner, Callahan, and Ted Williams tunnels. The method makes sure that out-of-state drivers with E-ZPass can easily pay for tolls.
To address any issues or questions, the PaybyPlateMa customer service team is readily available by phone, email, or mail, and numerous online resources help users manage their accounts with ease.
Customer Service and Support
Getting in Touch with Support
There are several ways for people to get in touch with PaybyPlateMa’s Customer Service Center. The customer service team can be reached by phone at (508) 786-5222 or email. If you’d rather get help in person, you can go to the site at 27 Midstate Drive, Auburn, MA 01501-1800.
People can also just walk into an EZDriveMA Customer Service Center. Their main website has information about where these centers are and when they are open. If you want to skip waiting in line, it’s often faster to call or email ahead.Contact Details:
| Method | Details |
|---|---|
| Phone | (508) 786-5222 |
| customer service email | |
| In-Person | 27 Midstate Drive, Auburn, MA |
Immediate Assistance
Customers can control their accounts and make payments in real time on PaybyPlateMa’s website. You can use this to look at account balances, check bills, and pay tolls that you forgot to pay. A Frequently Asked Questions (FAQ) section and user guides are some of the other tools and materials on the site.
Drivers can perform several actions through the website, including:
- Opening and managing accounts
- Paying missed tolls
- Disputing toll charges
- Requesting refunds
- Updating vehicle information
These online services help customers resolve issues without needing to visit a center. It’s a convenient option for managing toll transactions and ensuring account information is up to date.